All items in this catalog are standard stock items and in most cases will ship within 3 to 4 business days.
Our standard shipment method is UPS Ground, FOB Bensenville, IL. Other shipment methods are available upon written request.
We are not responsible for items lost or damaged during shipment. All shortage and shipping claims must be made within 24 hours of receipt.
Please contact our Sales department for pricing. All quotes are valid for 30 days.
Blanket Purchase Order Policy
As a convenience to our customers, Arrow accepts blanket purchase orders. Orders can be scheduled for a duration of 12 months or less, starting with the first delivery date. Delivery schedules are to be established at the time of order with deliveries scheduled at least every 30 days. Depending on production schedules, Arrow may ship up to two weeks before the scheduled delivery date. At least 2 weeks notice is required for delivery changes, including quantity, ship date and ship via changes. Changes in delivery quantities may not be less than 50% of the originally scheduled delivery. All change requests shall be in writing. No more than 30 days’ average usage may be postponed for delivery (based on the original delivery schedule) at any given time. All parts remaining in stock after 12 months will be shipped and billed at the end of the 12th month. No order cancellations on custom parts. Cancellations for standard parts shall be subject to a 5% cancellation charge for the remaining quantity of the order, billed at the time of cancellation. Arrow reserves the right to manufacture all parts on a blanket PO at the same time and hold them in stock for scheduled deliveries. Pricing is based on average monthly shipment quantity. All standard payment terms and conditions shall apply.
All requests for returns must be made within 30 days of receiving shipment. An RGA must be issued by Arrow before goods will be accepted for return. Returned goods are to be shipped freight prepaid in appropriate packaging. The returning party is solely responsible for the as-received condition of the returned goods. Returned parts will be inspected and must be in saleable condition before credit is issued. A 20% restocking fee applies to all returns unless otherwise specified by Arrow. Custom parts are not returnable.
$50 on all shipments.
Upon approved credit, terms are Net 30 days. COD terms will apply until credit terms are established.
8:00AM – 4:30PM Central Time. Closed on holidays
Arrow Industrial Products, LLC
P.O. Box 3060
Lisle, IL 60532
Phone: (888) 277-6947
Fax: (888) 887-7220
- Steel: CRS 1018, 1045, 1117, 12L14, 1215, 4140
- Stainless steel: 303 ASTM A-582, 304 ASTM A-479
- Aluminum: 6061-T6, 2011-T3 ASTM B211
- Brass: 360
- Zinc plating: ASTM-B633 (QQ-Z-325) Type I (clear) and Type II (yellow)
- Black Oxide: MIL-C-13924C
- Nickel plating: QQ-N-290A
Arrow products are warranted only against defects in workmanship or materials, under normal and intended use, for 1 year after the date of purchase. This warranty applies only to the original purchaser or to purchasers for resale for use on original equipment. Arrow has no control over the end use of its products so product performance cannot be guaranteed. Liability is limited to replacement of the product. Arrow reserves the right to change specifications, materials or the design of its products without prior notice.
Unless otherwise indicated, all trademarks are the property of the WilliMount Corporation; Delrin® and Teflon® are registered trademarks
of the DuPont Corporation.